Start of project: 2012

Divitel is developing for Ericsson a modular web portal that allows authorized users to access a wide range of modules that manage the following business processes:
-E2E lease management: data, documents, processes and payments;
-energy management;
-roll-out process for all customers of Ericsson;
-trouble tickets and maintenance;
-contract management for BuildOperateTransfer and Multifrequency projects with H3G;
-safety access to the sites.

Based on customer requests new modules are costantly added to the portal.

Start of project: 2014
Divitel is performing for Ericsson the management of the network design for Jazztel´s dark fiber network  in Spain.

Start of project: 2014

Divitel is performing for Ericsson the management of the network design for Jazztel´s dark fiber network in Spain PMO Engineering: Generation of tables to analyze global leadership status, performance and quality:
· Permits
· Engineering
· Shared use requests with other operators
· Launch a design RD
Design of performances and extensions RA.
· Quality control of actions RA and RD.
· Proposals launch construction RD
· Management and control of shared use requests
· Consulting tools.
· Preparation of proposals for process improvement
· Support for the deployment in general
FTTH deployment PMO for Project Companies
Generation of dashboards tracking
· Coordination Territorial Managements
· Launch to launch design and construction proposal
· Control RA enterprises
· Control of shared use request companies
· Control permissions
· Control certifications and budgets
We have also made control Interconnections between RA and RD for setting coverage homes.

2012 – 2013
Divitel executed a contract with Ericsson for the management of planning and quality control of the maintenance executed  by Ericsson for Yoigo sites.

2012 – 2013
Divitel executed a contract with Ericsson to survey the quality, the organization and the operative work of the subcontracted companies related to the technology swap of Orange’s network.

2004-2006
Divitel executed in a contract with Ericsson for technical assistance and supervision related to the implementation of the new Telefonica UMTS network in Spain.

2014-2016
Divitel performed for Ericsson the preventive maintenance audits for approximately 650 sites per year in the Orange network.

2014-2017
Divitel executed for Ericsson a contract to control the quality of the works executed by its subcontractors:
– Management and control of quality of the preventive maintenance and corrective (aprox. 5.000 sites per year)
– Management and control of quality of the works and installation of mobile network (aprox. 10.000 sites per year)
– Quaity control of quality of the radio design.

2012 – 2017

Divitel executed an outsourcing contract with Ericsson to manage the following services related to the sites built by Ericsson for the operator H3G:
• real estate: management of the active and passive contracts;
• lifecycle: management of trouble tickets, extraordinary interventions and preliminary evaluations, third parties, safety;
• power management: management of the utilities of the sites;
• management system: web based tool to manage all the services outsourced;
• contact center: management of the issues with the landlords through a dedicated front-office a back-office and reporting;
• mails management: mail box and protocol management, digitalization of all the mails received and sent;
• reporting.

The project was supported by a dedicated web tool designed and developed by Divitel to control the services and used by all the actors of the processes.